27 Best CRM Software

27 Best CRM Software

There are many CRM Software , or Customer Relationship Management Software and other programs which claim to be the best CRM software for you. As a small business or medium size business you understand how important it is to continue building relationships with new and existing clients and that your sales team continues to gather leads and info. CMS Software takes all this info and serves it up in a way that it is easy understood, in a manner exactly when and how it is needed and required.  We have investigated some of the Best CRM Software and programs and will explore their features, pro’s and con’s as well as their pricing plans.

 

Best CRM Software Salesforce

1. Salesforce CRM

Salesforce offers a cloud-based CRM software with key features

Salesforce CRM features include

  • 24/7 customer support
  • 30-day free trial period
  • Opportunity Management
  • Contact Management
  • Sales Performance Management
  • Visual Workflow
  • First Feed Feature

Salesforce CRM Pricing Plans

  • Essentials: € 25
  • Professional: € 75
  • Enterprise: € 150

*Billed by user / per month. Plans that are Marketing or service based is also available.

Note:  Salesforce offers a variety of products; therefore, the prices may vary.

Pros

Cons

 

Compatible with Linux, Windows, Mac, Android

 

 

 

 

Live chat support isn’t available

Review

Salesforce CRM is perfect for Small and Medium businesses alike thanks to a very wide range of products on offer.

 

Best CRM Software Freshsales

2. Freshsales

Freshsales from Freshworks is an AI-based CRM with key features. Freshsales offers a Free Forever start Up plan (Sprout) that offers unlimited users, contacts and support.

Freshsales features include

  • Extensive range of integrations
  • 21-day free trial period
  • Highly flexible
  • Lead Management
  • Deal Management
  • Tracking and Lead Scoring
  • Auto Lead Assignment
  • Smartforms (web-to-lead)

Freshsales Pricing Plans

  • Blossom: $12
  • Garden: $25
  • Estate: $49
  • Forest: $79

* per user per month (when billed annually.

Pros

Cons

 

Compatible with Linux, Windows, Mac and Android                                         

High-level automation

 

 

 

Customer support is 24/5 (no support on weekends)

Doesn’t include landing page builders

Review

Freshsales can be challenging to use for a beginner but the features on offer are above and beyond.

 

Best CRM Software Zoho CRM

3. ZOHO CRM

Zoho CRM empowers a global network to convert more leads, engage with customers, and grow revenue.

ZOHO CRM features include

  • Omnichannel customer support
  • 100+ third party integrations
  • Advanced CRM Analytics 
  • AI-Powered Sales Assistant 
  • Performance Management 
  • Sales Enablement 
  • Process management 

ZOHO CRM Pricing Plans

  • Free Plan: $0.00 (Maximum 3 users)
  • Standard: $12/per user per month (Billed annually)
  • Professional: $20/per user per month (billed annually)
  • Enterprise: $35/per user per month (Billed annually)
  • Ultimate Edition: $100/per user per month (Billed annually)

* per user per month (when billed annually).

Pros

Cons

 

Highly scalable

 

 

 

Doesn’t provide polling service

Review

Zoho CRM does a great job of delivering an excellent feature mix at a very competitive price.

 

Best CRM Software Nimble

4. Nimble

Nimble is a simple, user-friendly CRM software tool, that works within the G-Suite inbox or Office 365 and allows users to update contacts, access company/contact insights and manage deals from within their workflow.

Nimble features include

  • Email tracking
  • Extensive range of third-party integrations
  • Relationship Management 
  • Live Profiles 
  • Segmentation
  • Reminder feature 
  • Pipeline management 

Nimble Pricing Plans

  • Annually: $19
  • Monthly: $25

*Nimble has one business plan on offer which is build either monthly or annually, per user per month.

Pros

Cons

 

Highly scalable and customizable

 

 

 

Only a single plan is available

Review

Nimble has a LOT going for it. It’s relatively cheap. Simple and insightful.

 

Best CRM Software NetHunt CRM

5. NetHunt

NetHunt CRM ties to Gmail and other G Suite apps, automates data flow, manages and follows up on leads, taking care of existing customers, create records, and answers queries.

NetHunt features include

  • Fully integrated with Gmail
  • 14-day free trial period
  • Cloud-hosted
  • Pipeline Management 
  • Sales Cycle Management 
  • Leads Tracking 
  • Sales Tracking 

NetHunt Pricing Plans

  • Professional:  $24
  • Professional Plus:  $28
  • Enterprise:  $48

*per user per month

Pros

Cons

 

Email, phone, and live chat customer support available

Effortless data import and export

 

 

 

Not compatible with the Linux operating system

No refunds

Review

NetHunt has all the essential features users may need.

 

Best CRM Software Nutshell CRM

6. Nutshell

Nutshell CRM is a comprehensive, cloud-based software which uses an Amazon Web Services (AWS) platform.

Nutshell features include

  • Send bulk emails
  • Compatible with mobile devices
  • Easy data import & export
  • 14-day Free trial
  • Contact Management
  • Reporting & Performance Tracking
  • Sales Automation
  • Extensive Integrations

Nutshell Pricing Plans

Annually:

  • Starter: $19
  • Pro: $35

Monthly:

  • Starter: $22
  • Pro: $39

*Both plans are per user per month

Pros

Cons

 

Drag-and-drop board view

Excellent Security

 

 

 

Doesn’t support multiple languages

No freemium plan

Review

Nutshell is easy to use, has a great reporting suite and invaluable export facility.

 

Best CRM Software Insightly CRM

7. Insightly

Insightly is a modern CRM platform with key features

Insightly features include

  • Send bulk emails
  • 14-day Free trial
  • Lead Routing 
  • Relationship Management 
  • Extensive Third-Party Integrations 
  • Pipeline Management 

Insightly Pricing Plans

  • Plus: $29
  • Professional: $49
  • Enterprise: $99

*All plans are per user per month, billed annually.

Pros

Cons

 

Highly scalable and customizable

 

 

 

Doesn’t support multiple languages

Review

Insightly  is in itself a very reliable tool with all the features most customers may need.

 

Best CRM Software Adsoup

8. Adsoup

Adsoup is a multi-platform CRM software which streamlines communications between businesses and their clientele.

Adsoup features include

  • Free plan
  • Compatible with mobile devices
  • Real-time value tracking and revenue reports
  • Cloud-hosted
  • Real-time
  • Sales Tracking 
  • Revenue Monitoring 
  • Single-platform communications 

Adsoup Pricing Plans

  • Plus: $29
  • Professional: $49
  • Enterprise: $99

*Adsoup Pricing: $19.00 per month to $663.00 per year.

Pros

Cons

 

Customer support via live chat

 

 

 

Doesn’t have email/phone customer support

Review

Adsoup a bit intense if you are just working with a minimal client base BUT users can connect on a multitude of user platforms like Facebook, E-mail, Live Chat, WhatsApp and more – which is a nice touch.

 

Best CRM Software Engagebay

9. Engagebay

Engagebay is a cloud-hosted CRM that include key features

Engagebay features include

  • Free plan
  • Comprehensive customer support
  • Offers free trial period for paid plans
  • Email Marketing
  • Lead Generation
  • Marketing Automation
  • Social Media Marketing 
  • 360-degree Customer View
  • Appointment Scheduling
  • Sales Automation
  • Deal Management
  • Allows users to organize all email contacts and track deals.

Engagebay Pricing Plans

  • CRM & Sales Bay pricing starts at $7.79

*All Plans are per user per month

Pros

Cons

 

Extensive third-party app integrations

 

 

 

Supports only English

Review

Engagebay is a simple, affordable, all-in-one CRM platform.

 

Best CRM Software PipelineDeals

10. PipelineDeals

PipelineDeals is an intuitive, cloud-hosted, all-in-one CRM software focused primarily on small to medium businesses.

PipelineDeals features include

  • 14-day free trial period
  • Unlimited file storage
  • Sales Pipeline Management
  • Lead Management
  • Contact Management
  • Sales Team Management

PipelineDeals Pricing Plans

  • Start:
    Annually: $25.00
    Monthly: $29.00
  • Develop:
    Annually: $33.00
    Monthly: $39.00
  • Grow:
    Annually: $49.00
    Monthly: $59.00

*Annually – month per user, billed annually
* Monthly – month per user, billed monthly

All plans include free, U.S.-based phone support, unlimited reports and dashboards.

Pros

Cons

 

High customization and scalability

 

 

 

Doesn’t offer a freemium plan

Review

PipelineDeals software keeps all leads and customer communications in one place and is combined with flexible reporting and solid support.

 

Best CRM Software Agile CRM

11. Agile CRM

Agile CRM is an all-in-one CRM focused on marketing and sales automation and is a cloud-based SaaS service.

Agile CRM features include

  • Free plan for up to 10 users
  • Cloud-based
  • In-built auto-responders
  • Contact Management
  • Project Management
  • Appointment Scheduling
  • Email Marketing

Agile CRM Pricing Plans

  • Agile CRM offers 4 Plans that start at $8.99.

Pros

Cons

 

Extensive third-party integrations with social, billing, email, and customer support apps

 

 

 

24/5 customer support (not 24/7)

Review

Agile CRM software manages projects effectively and offers a helpdesk with a clean modern interface.

 

Best CRM Software Salesflare

12. Salesflare

Salesflare is intelligent CRM that mainly focuses on small businesses with the use of a zero-input sales pipeline tool.

Salesflare features include

  • Simple and affordable pricing
  • 14-day free trial
  • Data input automation.
  • Predictive lead scoring.
  • Email tracking.
  • Website tracking.
  • Lead management.
  • Contact Management.
  • Sales pipeline management.
  • Custom fields.

Salesflare Pricing Plans

  • Salesflare pricing starts at $30.00/month/user

*There is not a free version of Salesflare available but it offers a free 14-day trial.

Pros

Cons

 

Automatically tracks your inbox

 

 

 

Emails are sent from the app using their own servers

Review

It might be a while until Salesflare can compete with larger CRMs but it is very promising.  Fast, visual and easy-to-use.

 

Best CRM Software Pipedrive

13. Pipedrive

Pipedrive is a cloud-based sales software company which makes it a popular choice with small and medium-sized companies across the world. 

Pipedrive features include

  • Email Tracking
  • Mobile Apps
  • 24/7 Support
  • Contact History
  • Email Integration
  • Email Tracking
  • Full Customization
  • Goal Setting & Reporting
  • Google Apps Integration
  • Google Calendar & Contacts Integration

Pipedrive Pricing Plans

  • Free trial
  • Silver plan: $12/month/user
  • Gold plan: $25/month/user
  • Platinum plan: $75/month/user

Pros

Cons

 

Offered in 13 languages

 

 

 

No provision to send emails / sales campaigns from within the CRM.

Review

Pipedrive is a super easy-to-use, customizable CRM perfect for anyone in tech and creative industries.

 

Best CRM Software Microsoft Dynamics 365

14. Microsoft Dynamics 365

Microsoft Dynamics 365 is a cloud-based customer relations management tool which combines Dynamics ERP and CRM solutions into a singular cloud-based platform. Microsoft Dynamics 365 has apps that support devices running on iOS, Android and Windows Phone.

Microsoft Dynamics 365 features include

  • Editable grids
  • Dynamics 365 app for Outlook
  • Server-to-server authentication
  • Customer insights
  • Web API enhancements
  • Activity sorting control
  • Programmatic management of product properties
  • Define access permission for modular business apps
  • Use form scripts to add icons with tooltip text for view columns
  • Client APIs for creating and managing records in Dynamics 365 mobile clients
  • Process enhancements
  • Sitemap designer for apps
  • Power BI
  • Cortana Integration

Microsoft Dynamics 365 Pricing Plans

  • Dynamics 365 Plan: From $210/user per month
  • Unified Operations Plan: From $190/user per month
  • Customer Engagement Plan: $115/user per month
  • Applications and Offers: From $40/user per month

Pros

Cons

 

Outlook/Exchange sync capability

 

 

 

No Free trial

Review

Microsoft Dynamics 365 comes with great set of features that makes workflow run smoothly.

 

Best CRM Software Creatio

15. Creatio

CRM Creatio suite (Formally bpm’online) is CRM and business process automation software for available in three modules: Marketing Creatio, Sales Creatio, and Service Creatio.

Creatio features include

  • Budget planning
  • Customizable reports
  • Administrative tools
  • Customer data management
  • System integrations
  • Lead management
  • Export functions (MS Excel, website, other sources)
  • Time management tools
  • Communications tools
  • Sales management features
  • Document management compatible with MS Word
  • Audience segmentation
  • Track responses
  • ROI estimation
  • Analytics with real-time diagrams
  • Dashboards
  • Management of lookups, data fields, and processes
  • Mobile apps for iOS and Android devices

Creatio Pricing Plans

  • Sales Module Team Package: $25/user/month
  • Sales Module Commerce Package: $30/user/month
  • Sales Module Enterprise Package: $50/user/month
  • Marketing Module Active Contact Package: $27/1000 active contacts/month
  • Marketing Module User License: $50/user/month
  • Service Module Customer Centre: $35/user/month
  • Service Module Service Enterprise: $50/user/month

Pros

Cons

 

Marketing management for multi-channel campaigns

 

 

 

Trial period is short compared to competition

Review

Creatio is easily customizable, intuitive and very flexible.

 

Best CRM Software HubSpot CRM

16. Hubspot CRM

HubSpot CRM is a leading CRM app and is completely *free to start.

Hubspot CRM features include

  • Best CRM Software Award for 2019
  • Website Integration
  • Phone Integration
  • Email Integration
  • Customize views
  • Deal and Task Board
  • Hubspot Marketing Synchronization
  • Drag and Drop Communicator
  • Enrichment
  • Social Media
  • Company Database
  • Website Visitors
  • Email Connections
  • Sidekick Integration
  • CRM Details
  • Templates, Tracking, and Scheduling

Hubspot CRM Pricing Plans

  • Free Trial*
  • Free: $0.00*
  • Starter: $50/month
  • Basic: Starts at $200/month
  • Professional: Starts at $800/month
  • Enterprise: Starts at $2,400/month

Pros

Cons

 

Track Pipeline

 

 

 

Basic Reporting

Review

HubSpot CRM offers connections to different platforms, an easy-to-analyse pipeline and a powerful database.

 

Best CRM Software Avochato

17. Avochato

Avochato is a cloud-based text messaging software designed for sales, marketing, and support teams within the travel, retail, real estate, insurance, and construction industries.

Avochato features include

  • Team Management
  • Muting and Spam Protection
  • Schedule Texts
  • Avochato Caller ID
  • Free Trial
  • Broadcasting
  • Automated Surveys
  • One-Time Responses
  • Robo-Call Protection
  • Live Inbox
  • Status Tracking
  • Multimedia Messages
  • Native Slack Integration
  • Voicemail Inbox
  • Chat Widget
  • Assisted Intelligence
  • TCPA Keyword Compliance
  • Keyword-Activated Responses
  • Contact Uploading and Syncing
  • Analytics
  • Message Templates
  • Programmable API
  • Google AdWords Click-to-Message and MUCH more !

Avochato Pricing Plans

  • Core:  $99/month
  • Standard:  $198/month
  • Pro:  $396/month

Pros

Cons

 

Massive list of features

 

 

 

Basic Reporting

Review

Avochato is by far the best CRM platform available on the market today with a super-impressive list of features on offer.

 

Best CRM Software AutoRaptor

18. AutoRaptor

AutoRaptor is an ILM and CRM purpose-built for automotive businesses and automates texts and emails to clients.

AutoRaptor features include

  • Text & Email Communications
  • Automated Texts & Emails
  • Targeted Messaging
  • Consolidated Leads
  • Searchable Leads Database
  • Round Robin
  • Daily Work Plans
  • Custom Action Plans
  • Task & Activity Logging
  • Reminders
  • Mobile App
  • Reporting

AutoRaptor Pricing Plans

  • Starter:  $299/month
  • Professional:  $399/month
  • Enterprise:  By Quotation

Pros

Cons

 

License & VIN Scanning

 

 

 

No Free trial

Review

AutoRaptor is very good overall.

 

Best CRM Software WhatsMany

19. WhatsMany

WhatsMany is a CRM based on WhatsApp and has an Excel-like dashboard which allows users to personalized messages to as many as one thousand contacts per day.

WhatsMany features include

  • Excel Dashboard
  • WhatsApp Delivery Status
  • Personal Messages
  • No-Coding Solution
  • Instant Customer Engagement
  • Easy Delivery Status Tracking
  • Fast Integration

WhatsMany Pricing Plans

  • Basic:  $5/month – 500 WhatsApp Messages per Day
  • Pro:  $9.95/month – 1,000 WhatsApp Messages per Day

*A Free trial is also on offer

Pros

Cons

 

Cloud Hosted

 

 

 

None Noted

Review

Small business owners who have tried bulk SMS solutions will love WhatsMany.  It is more modern and boasts a larger read-rate than the basic SMS.

 

Best CRM Software Microsoft Dynamics GP

20. Microsoft Dynamics GP

Microsoft Dynamics GP is built on Microsoft’s productivity tools including MS Office applications, SQL databases, and MS SharePoint.

Microsoft Dynamics GP features include

  • Cash flow
  • Electronic bank management
  • Advanced analysis cubes library
  • Payroll direct deposit
  • Unlimited management reporter designer user
  • Unlimited management reporter viewer user
  • Cashbook bank management
  • Electronic reconciliation management
  • Customer/vendor consolidation
  • Lockbox processing
  • Refund checks
  • Grant management
  • Encumbrance management
  • Account level security

And MUCH MUCH more !

Microsoft Dynamics GP Pricing Plans

  • Perpetual licensing:  By Quotation
  • Dynamics GP Subscription Fee:  $214 per named user/per month
  • Dynamics GP Hosting Fee:  $134 per named user/per month

Pros

Cons

 

Massive list of features

 

 

 

Learning Curve on use

Review

Microsoft Dynamics GP takes some getting use to but it is worth the effort !

 

Best CRM Software VeloCITY 365

21. VeloCITY 365

VeloCITY 365 is an engagement platform built on Microsoft Dynamics 365 designed to assist local governments and government agencies to streamline their processes.

VeloCITY 365 features include

  • Built on Microsoft Dynamics 365 and Azure
  • Self-Service, mobile-enabled citizen portal
  • Duplicate detection
  • Automatic routing of service requests
  • Duplicate detection
  • Esri integration for mapping and geo-location
  • Automatic escalations based on service level agreements
  • Versatile reporting functionality
  • Configurable security and access to system functions and data
  • Optional mobile application
  • Ideas/Crowdsourcing
  • Discussion Forums
  • Issues
  • Blogs
  • Events
  • Polls
  • Surveys
  • SMS & Email Notifications
  • User Profile Management
  • Web Forms
  • Permits, Licensing & Inspections

VeloCITY 365 Pricing Plans

  • VeloCITY 365 pricing is by quote only.

Pros

Cons

 

Robust knowledge base capabilities

 

 

 

Niche

Review

VeloCITY 365 works great in the market it is intended for.

 

Best CRM Software Vibe

22. Vibe

Vibe is a data sourcing and information gathering tool and uses a hybrid (technology + human) model of data collection.

Vibe features include

  • Fast and Simple
  • Fast-growing
  • Data Collection and Aggregation
  • CRM Data Cleansing and Appending
  • Fast and Acute People Research
  • Integration with Pipedrive, Zendesk, and Salesforce
  • Compatible with popular browsers and operating systems

Vibe Pricing Plans

  • Vibe pricing ranges from Free to Quote based.

Pros

Cons

 

Free or Quote based pricing options

 

 

 

No Free trial

Review

Vibe is a straight-forward easy to use platform.

 

Best CRM Software WakeUpSales

23. WakeUpSales

WakeUpSales is an open-source CRM software built on modern CRM best practices.

WakeUpSales features include

  • Google Calendar Synchronization
  • Activity Stream
  • Import from other CRM
  • Sales Automation
  • Leads Management
  • Tasks Management
  • Activities
  • Contact Management
  • Email Management
  • Activity Stream
  • Export to CSV

WakeUpSales Pricing Plans

  • Free Trial
  • WakeUpSales: Free
  • Premium: from $9 per user/month

Pros

Cons

 

Cloud Hosted

 

 

 

Only in English

Review

WakeUpSales helps users achieve higher conversion rates & CSAT scores with timely execution of deals and post-sales delivery.

 

Best CRM Software Copper

24. Copper

Copper (previously known as ProsperWorks) is a cloud-hosted CRM system prev. known as ProsperWorks, a platform trusted by reputable companies such as Peugeot and Uber thanks to an intuitive interface and comprehensive set of relationship management tools.

Copper features include

  • Gmail Chrome Extension
  • G Suite Integration
  • Email Open Tracking
  • Email Templates
  • Bulk Email Sending
  • Native Mobile Application
  • Meeting Scheduler
  • Task Automation
  • Basic Reporting
  • Sales Forecasting
  • Activity Reporting
  • Lead & Activity Insights
  • Leader board
  • Goal Tracking
  • Custom Fields
  • API
  • Single Sign-On
  • User Provisioning
  • Multi-Currency

Copper Pricing Plans

  • Basic Plan:  $19/month per user
  • Professional Plan:  $49/month per user
  • Business Plan:  $119/month per user

Pros

Cons

 

Zero Data Entry

 

 

 

No Free trial

Review

Copper fits right into Gmail to track activity, set meetings and follow up tasks right from the users’ inbox.  Convenient !

 

Best CRM Software Sage CRM

25. Sage CRM

Sage CRM is a cloud-based customer relationship management platform designed to help users attain reliable and highly actionable insights into their small or midsize business.

Sage CRM features include

  • CRM/Marketing Automation
  • Customer Care
  • Salesforce Automation
  • Project Management
  • Budgeting, Planning, & Forecasting
  • Social CRM
  • Increase productivity
  • Drive revenue growth
  • Send targeted marketing campaigns

Sage CRM Pricing Plans

  • Sage CRM Pricing Plans are quote based.

Pros

Cons

 

Multi language options

 

 

 

No Free trial

Review

Sage CRM is user friendly and the main go-to for accounting software without a doubt.

 

Best CRM Software BearBook CRM

26. Bearbook CRM

Bearbook is a CRM solution designed to simplify sales workflow with built-in communication tools and integrations

Bearbook CRM features include

  • Call & SMS Tools
  • Management Tools
  • Sales Reporting Suite
  • Email Synchronization Capability
  • Deal Pipeline
  • Activity Monitoring
  • Goal Tracking Module

Bearbook CRM Pricing Plans

  • Free
  • Agency: $12/user/month
  • Enterprise: Quote Based

Pros

Cons

 

Cloud Hosted

 

 

 

English Only

Review

BearBook CRM offers an intuitive and striking interface that is easy to use.

 

Best CRM Software InTouch CRM

27. InTouch CRM

InTouch is an integrated web-based platform that combines email marketing with powerful CRM features.

InTouch CRM features include

  • Contact management
  • Email marketing
  • Automated campaigns
  • Web forms
  • Survey tools
  • Social media management
  • Text messaging
  • Lead & pipeline management
  • Calendar and tasks
  • Capture new Contacts and Leads
  • Build an Email List
  • Collect Data and Segment
  • Use Automation to Follow-Up
  • Build a Sales Pipeline
  • Use Tasks to Power Follow Up
  • Full Campaign Reporting
  • Web Forms
  • Amazing customer support
  • Flexible reporting

InTouch CRM Pricing Plans

  • Free Trial
  • Free: $0.00
  • Sales: $15 user/month
  • Marketing: $31 user/month
  • Complete: $47 user/month

Pros

Cons

 

Amazing customer support

 

 

 

Certain features may not be as great as those offered by dedicated CRM software.

Review

InTouch is the ideal CRM for small businesses by offering eight top features in one system.

 

 

 

 

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